Send AI Ticket

documented

Send ticket events to an AI agent.

POST /api/v1/ai_agents/ticketAI Agentsno implementation yet0 runs

Input

platformConversationId*

Platform Conversation ID

Enter the unique conversation ID

text

Text

Message sent to the ticket automation agent

bot_id*

Bot ID

Your AI bot ID from Ultimate.ai

order_id

Order ID

Order identifier to attach to metadata

customer_id

Customer ID

Customer identifier

Calls Zendesk as you (your API key is your account); keychains.dev holds the credentials.