Actions (37)
Tickets · 8
- Create ticketPOST /api/v2/tickets.json
Create a new ticket.
documented - Delete ticketDELETE /api/v2/tickets/{ticket_id}.json
Delete a ticket (permitted contexts vary by plan/flow).
documented - Get ticketGET /api/v2/tickets/{ticket_id}.json
Retrieve a single ticket by ID.
documented - List ticket auditsGET /api/v2/tickets/{ticket_id}/audits
List audit records for a ticket.
documented - List ticket commentsGET /api/v2/tickets/{ticket_id}/comments
List comments for a ticket.
documented - List ticketsGET /api/v2/tickets.json
Retrieve a list of tickets with optional filters.
documented - Update ticketPUT /api/v2/tickets/{ticket_id}.json
Update fields on an existing ticket.
documented - Update ticket (with comments)PUT /api/v2/tickets/{ticket_id}.json
Update a ticket and add comments via the ticket payload.
documented
Help Center · 7
- Archive ArticleDELETE /api/v2/help_center/{locale}/articles/{article_id}
Archive (delete) an article for a locale.
documented - Create ArticlePOST /api/v2/help_center/articles
Create a new Help Center article.
documented - List ArticlesGET /api/v2/help_center/articles
List Help Center articles.
documented - List Articles (Locale)GET /api/v2/help_center/en-us/articles.json
Locale-scoped listing of articles.
documented - List Articles in CategoryGET /api/v2/help_center/categories/{category_id}/articles
List articles within a category.
documented - Show ArticleGET /api/v2/help_center/{locale}/articles/{article_id}
Show a specific article for a locale.
documented - Update ArticlePUT /api/v2/help_center/articles/{article_id}
Update an existing article.
documented
Sunshine Conversations · 6
- Create IntegrationPOST /v1.1/apps/{appId}/integrations
Create a front-end messaging integration for an app.
documented - Create Service Account KeyPOST /v1.1/serviceaccounts/{serviceAccountId}/keys
Create an API key for a service account.
documented - Get IntegrationGET /v1.1/apps/{appId}/integrations/{integrationId}
Get a specific integration.
documented - List App User MessagesGET /v1.1/apps/{appId}/appusers/{userId}/messages
List messages for a given app user.
documented - List IntegrationsGET /v1.1/apps/{appId}/integrations
List integrations for an app.
documented - Send App User MessagePOST /v1.1/apps/{appId}/appusers/{userId}/messages
Send a message on behalf of an app user.
documented
Custom Data · 5
- Create Custom ObjectPOST /api/v2/custom_objects
Create a new custom object type.
documented - Delete Custom ObjectDELETE /api/v2/custom_objects/{object_id}
Delete a custom object type.
documented - List Custom ObjectsGET /api/v2/custom_objects
List all undeleted custom objects.
documented - Show Custom ObjectGET /api/v2/custom_objects/{object_id}
Show a custom object type.
documented - Update Custom ObjectPUT /api/v2/custom_objects/{object_id}
Update a custom object type.
documented
Live Chat · 5
- Create ChatPOST /api/v2/chat/chats
Create a new chat.
documented - Delete ChatDELETE /api/v2/chat/chats/{chat_id}
Delete a chat.
documented - List ChatsGET /api/v2/chat/chats
List all chat sessions for the account.
documented - Show ChatGET /api/v2/chat/chats/{chat_id}
Retrieve a single chat by ID.
documented - Update ChatPUT /api/v2/chat/chats/{chat_id}
Update an existing chat.
documented
Voice · 3
- Create Voice TicketPOST /api/v2/channels/voice/tickets
Create a voice ticket in Talk.
documented - Create Voicemail TicketPOST /api/v2/channels/voice/tickets.json
Create a voicemail ticket in Talk.
documented - Open Ticket in Agent's BrowserPOST /api/v2/channels/voice/agents/{agent_id}/tickets/{ticket_id}/display
Instructs an agent's browser to open a specific ticket.
documented