Create Voice Ticket

documented

Create a voice ticket in Talk.

POST /api/v2/channels/voice/ticketsVoiceno implementation yet0 runs

Input

display_to_agent

Display to agent ID (optional)

Agent ID

description*

Ticket description

Brief description

subject*

Ticket subject

Subject line

from_number*

Voice call from

+15551234567

to_number*

Voice call to

+15559876543

recording_url*

Recording URL

http://example.com/recordings/abc.mp3

started_at*

Call started at (ISO 8601)

YYYY-MM-DDTHH:mm:ssZ

ended_at*

Call ended at (ISO 8601)

YYYY-MM-DDTHH:mm:ssZ

call_duration*

Call duration (seconds)

120

transcription_text*

Transcription text

Transcript of the call

location

Call location

City, Country

requester_id*

Requester ID

Zendesk user ID

tag1

Additional tag 1

tag

tag2

Additional tag 2

tag

priority

Ticket priority

low|normal|high|urgent

Calls Zendesk as you (your API key is your account); keychains.dev holds the credentials.