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Create Conversation

documented

Create a new conversation in an inbox with at least one thread.

POST /v2/conversationsConversationsno implementation yet0 runs

Input

subject
Subject of the conversation
e.g. 'Issue with product X'
customer_email*
Customer email
customer@example.com
customer_firstName
Customer first name
Sam
customer_lastName
Customer last name
Doe
mailbox_id*
Mailbox ID
12345
type*
Conversation type
email|chat|phone
status
Conversation status
active|closed
text*
Initial message text
Hello, ...
tag1
Tag 1
vip
tag2
Tag 2
priority
Calls helpscout as you (your API key is your account); keychains.dev holds the credentials.