Create Chat Thread

documented

Create a chat thread in a conversation.

POST /v2/conversations/{conversationId}/chatsConversationsno implementation yet0 runs

Input

conversation_id*

Conversation ID

12345

text*

Chat text

Hello, world!

customer_id

Customer ID

456

customer_email

Customer Email

customer@example.com

customer_firstName

Customer First Name

Jane

customer_lastName

Customer Last Name

Doe

customer_phone

Customer Phone

+1-555-555-5555

customer_organization

Customer Organization

Acme Co

customer_organizationId

Customer Organization ID

1001

imported

Imported (imported flag)

false

createdAt

Created At

2026-02-18T12:34:56Z

attachment_filename

Attachment Filename

file.txt

attachment_mime

Attachment MIME Type

text/plain

attachment_data

Attachment Data (Base64)

BASE64DATA

Calls helpscout as you (your API key is your account); keychains.dev holds the credentials.