Forward ticket
documentedForward a ticket to an external email address.
POST /api/1.1/json/ticket/{ticket_number}/forward/Ticketsno implementation yet0 runsInput
account_domain
HappyFox account domain (including subdomain)
account.happyfox.com
ticket_number*
Ticket number
DC00000004
staff_id*
Staff ID
1
to_include_ticket_contact*
Include ticket contact in 'To' header
true
cc_include_ticket_contact
Include ticket contact in 'CC' header
false
to*
Recipient email addresses (To)
recipient@example.com
cc
CC email addresses
cc@example.com
bcc
BCC email addresses
subject*
Email subject
Forward: Ticket DC00000004
message*
Email body
Please see the forwarded ticket.
send_all_messages
Send all messages
true
include_pvt_notes
Include private notes in email
false
ticket_attachments
Ticket attachments (IDs)
[]
attachments
Attachments (files)
[]
convert_replies_as_new_ticket
Convert replies as new ticket
true
Calls happyfox as you (your API key is your account); keychains.dev holds the credentials.