Forward ticket

documented

Forward a ticket to another recipient.

POST /api/v2/tickets/{id}/forwardTicketsno implementation yet0 runs

Input

domain

Freshdesk domain (subdomain)

yourdomain

ticket_id*

Ticket ID

12345

body_html*

Forward body HTML

<p>Hello</p>

body_text

Body text

Forward content as text

to_emails*

To emails

["alice@example.com"]

cc_emails

CC emails

["cc@example.com"]

bcc_emails

BCC emails

["bcc@example.com"]

include_quoted_text

Include quoted text

true

include_original_attachments

Include original attachments

true

from_email

From email

forward@domain.com

source

Source

incoming

Incoming

false

private

Private

false

agent_id

Agent ID

1234

support_email

Support email

support@example.com

Calls freshdesk as you (your API key is your account); keychains.dev holds the credentials.