Freshservice

Add a note to a ticket; can be public or private depending on request.

Associate an asset/CI to a ticket at creation or via related payload (documented in v1).

Create a new ticket in the service desk.

Delete a ticket.

Retrieve all fields defined for tickets.

View tickets in your service desk (paginated).

List tickets matching a pre-defined filter (e.g., all_tickets, new_my_open, monitored_by, spam, deleted).

List tickets associated with a specific requester.

List tickets for a requester identified by email.

Update a ticket.

Update properties of an existing ticket.

Retrieve a specific ticket and its conversations.

View tickets using a saved view.

Create an asset (CI).

Delete an asset.

List assets.

Restore a soft-deleted asset.

Search assets by field and query.

Update an asset.

View a single asset.

Add a note to a change.

Create a change record.

Delete a change.

Detach assets from a change.

List changes.

Update a change.

Retrieve a change.

Add a note to a problem.

Create a new problem record.

Delete a problem.

Detach assets from a problem.

List problems in the system.

Update a problem.

Retrieve a specific problem.

Add a note to a release.

Create a release.

Delete a release.

Detach assets from a release.

List releases.

Update a release.

View a release.

Reference to legacy workflow integration pathways.

Paginated list of service categories.

List all service items.

List all service categories.

List all service items in a given category.

View details for a service item.

Create a knowledge base article in a folder.

Delete a knowledge base article.

List articles in a folder.

Update a knowledge base article.

View a knowledge base article.

View a knowledge base article.

Create a task under a module item.

List all tasks.

List tasks for a module item.

List tasks for a specific ticket.

Update a specific task.

View a specific task.

Create a contract.

Delete a contract.

List contracts.

Update a contract.

View a contract.

Create a department.

Delete a department.

List departments.

Update a department.

View a department.

Create a solution category.

Delete a solution category.

List solution categories.

Update a solution category.

View a solution category.

Create a solution folder under a category.

Delete a solution folder.

List folders in a solution category.

Update a solution folder.

View a solution folder.

Create a time entry for a ticket.

Delete a time entry.

Start or stop the time-tracking timer for a time entry.

Update the time entry.

View time entries for a given module item.

Create a new user (requester).

Deactivate a user.

List users.

Update a user.

View a user.

Create a relationship for an asset.

Delete a specific asset relationship.

List all asset relationship types.

View relationships of an asset.

Filter agents by state or other criteria.

List agents with optional query.

View a specific agent.