SupportBee
Customer support ticketing and help desk system
| API | Protocol | Base URL | Docs | Reference | OpenAPI | SDKs |
|---|---|---|---|---|---|---|
| Main | rest | https://{company}.supportbee.com/ | link | — | — | — |
Actions (32)
Tickets · 21
- Add label to ticketPOST /tickets/{ticket_id}/labels
Add a label to a ticket.
documented - Archive ticketPOST /tickets/{ticket_id}/archive
Archive an unarchived ticket.
documented - Assign ticketPOST /tickets/{ticket_id}/assign
Assign a ticket to a user or group (second parameter contains user_id or group_id).
documented - Create commentPOST /tickets/{ticket_id}/comments
Create a new comment on a ticket.
documented - Create replyPOST /tickets/{ticket_id}/replies
Create and post a reply to a ticket.
documented - Create ticketPOST /tickets
Create a new ticket with the provided data.
documented - Delete ticketDELETE /tickets/{ticket_id}
Delete a trashed ticket (admin only).
documented - Get replyGET /tickets/{ticket_id}/replies/{reply_id}
Retrieve a specific reply for a ticket.
documented - Get ticketGET /tickets/{ticket_id}
Retrieve a single ticket by its ID.
documented - List commentsGET /tickets/{ticket_id}/comments
Retrieve all comments on a ticket.
documented - List repliesGET /tickets/{ticket_id}/replies
Retrieve all replies for a ticket.
documented - List ticketsGET /tickets
List the most recently active tickets for the account (non-archived by default).
documented - Mark ticket as spamPOST /tickets/{ticket_id}/spam
Mark a ticket as spam.
documented - Remove label from ticketDELETE /tickets/{ticket_id}/labels/{label}
Remove a label from a ticket.
documented - Search ticketsGET /tickets/search
Return tickets matching a provided search query (supports query parameters).
documented - Star ticketPOST /tickets/{ticket_id}/star
Star a ticket.
documented - Trash ticketPOST /tickets/{ticket_id}/trash
Move a ticket to trash.
documented - Unarchive ticketPOST /tickets/{ticket_id}/unarchive
Unarchive an archived ticket.
documented - Unmark ticket as spamPOST /tickets/{ticket_id}/unspam
Unmark a ticket as spam.
documented - Unstar ticketPOST /tickets/{ticket_id}/unstar
Remove star from a ticket.
documented - Untrash ticketPOST /tickets/{ticket_id}/untrash
Restore a trashed ticket.
documented
Reports · 3
- Average first response time reportGET /reports/avg-first-response-time
Get data points for average first response time.
documented - Replies count reportGET /reports/replies-count
Get data points for replies count.
documented - Tickets count reportGET /reports/tickets-count
Get data points for tickets count.
documented