LiveAgent
Customer support and helpdesk ticketing system
Actions (45)
Conversations · 9
- Assign tag to conversationPOST /api/conversations/{conversationid}/tags
Assigns a tag to a conversation.
documented - Change conversation statusPUT /api/conversations/{conversationid}/status
Updates the status of a conversation.
documented - Create conversation messagePOST /api/conversations/{conversationid}/messages
Creates a new message in a conversation.
documented - Delete conversationDELETE /api/conversations/{conversationid}
Deletes a conversation.
documented - Get conversation infoGET /api/conversations/{conversationid}
Retrieves information for a specific conversation.
documented - List conversationsGET /api/conversations
Retrieves all conversations.
documented - List messages in conversationGET /api/conversations/{conversationid}/messages
Retrieves all messages in a conversation.
documented - List tags assigned to conversationGET /api/conversations/{conversationid}/tags
Retrieves the list of tags assigned to a conversation.
documented - Unassign tag from conversationDELETE /api/conversations/{conversationid}/tags
Removes a tag from a conversation.
documented
Reports · 9
- Agents reportGET /api/reports/agents
Retrieves an agents performance/report.
documented - Channels reportGET /api/reports/channels
Retrieves channel-related report data.
documented - Departments reportGET /api/reports/departments
Retrieves department-related report data.
documented - Performance reportGET /api/reports/performance
Retrieves performance report data.
documented - Tags reportGET /api/reports/tags
Retrieves tags-related report data.
documented - Tickets Agent availability reportGET /api/reports/tickets/agentsavailability
Retrieves ticket agent availability data.
documented - Tickets Load reportGET /api/reports/tickets/load
Retrieves tickets load data.
documented - Tickets SLA Compliance reportGET /api/reports/tickets/slacompliance
Retrieves SLA compliance data.
documented - Tickets SLA Log reportGET /api/reports/tickets/slalog
Retrieves SLA log data.
documented
Knowledgebase · 6
- Add knowledgebase category, suggestion category or forumPOST /api/knowledgebase/categories
Adds a knowledgebase category, suggestion category, or forum.
documented - Delete knowledgebase entryDELETE /api/knowledgebase/entries/{entry_id}
Deletes a knowledgebase entry.
documented - Knowledgebase searchGET /api/knowledgebase/search
Searches knowledgebase entries.
documented - List knowledgebase articles (deprecated)GET /api/knowledgebase/articles
Retrieves all knowledgebase articles (deprecated).
documented - List knowledgebase entriesGET /api/knowledgebase/entries
Retrieves all knowledgebase entries.
documented - List knowledgebasesGET /api/knowledgebase/knowledgebases
Retrieves all knowledgebases.
documented
Customers groups · 5
- Add customers groupPOST /api/customersgroups
Adds a new customer group.
documented - Change customers groupPUT /api/customersgroups/{groupid}
Updates an existing customer group.
documented - Delete customers groupDELETE /api/customersgroups/{groupid}
Deletes a customer group.
documented - Get customers group infoGET /api/customersgroups/{groupid}
Retrieves information for a specific customer group.
documented - List all customers groupsGET /api/customersgroups
Retrieves all customer groups.
documented
Tags · 5
- Add tagPOST /api/tags
Adds a new tag.
documented - Change tagPUT /api/tags/{tagid}
Updates an existing tag.
documented - Remove tagDELETE /api/tags/{tagid}
Removes a tag.
documented - Retrieve a list of all available tagsGET /api/tags
Retrieves all tags.
documented - Retrieve tag infoGET /api/tags/{tagid}
Retrieves details for a specific tag.
documented
Customers · 3
- Add custom field valuePOST /api/customers/{customeridentifier}/fields
Adds a custom field value to a customer.
documented - Delete custom field valueDELETE /api/customers/{customeridentifier}/fields
Deletes a custom field value for a customer.
documented - List customer groupsGET /api/customers/{customeridentifier}/groups
Retrieves groups for a specific customer.
documented